Frequently Asked Questions
Find answers about personalized photo gifts, indoor memorial slates, and sandcarved garden memorial plaques. For help with a specific design or order, email info@pixngifts.com.
How do I personalize my gift?
Choose your design, size, and available options on the product page. Follow the personalization instructions for that item and check the spelling of names, dates, and wording before ordering. Options vary by product; review your selection and price before checkout.
How do I send my photo or wording?
If you need to send a photo or personalization details separately, email them to info@pixngifts.com with your order number. Send the original, full-size photo when possible. See our photo and personalization guide for a checklist.
Can I request a digital sample?
Yes. Email us and let us know that you would like a digital sample. Include your order number if you have already ordered. Please contact us about the sample process for your chosen product.
Which memorial plaques can be used outdoors?
Our sandcarved granite garden memorial plaques are made for remembrance in a home garden or similar personal memorial space. They are not intended for cemetery or gravesite placement. Our indoor photo slates are for indoor display; a printed stone appearance does not make a keepsake suitable for outdoor use.
Is a display stand or garden stake included?
Check the individual product description for what is included. Indoor stands and outdoor stakes depend on the item you select. Browse garden plaques with stakes if you want a stake display.
Do you offer memorial plaques in Spanish?
Yes. Browse our placas conmemorativas en español. Check each design for its wording and available personalization options.
How long will my order take, and what does shipping cost?
Please allow 2 weeks for production before shipment. Shipping transit time is additional. Shipping options and charges are shown at checkout. Review our shipping and return information. If you need a gift by a particular date, contact us before ordering to discuss your item and destination.
What if my order arrives damaged or the personalization is incorrect?
Email us with your order number, a description of the issue, and clear photos so we can help. Review our shipping and return information for the applicable conditions.
How can I contact PixNGifts?
Email info@pixngifts.com, call 310-513-3630, or use our contact page.